Yes. You can switch between "customer" and "provider" mode in the same profile.

As a customer/shipper, you can post a load.

As a provider/carrier, you can make offers, post routes, or list equipment for rent.

You can post a load without verifying your account, but a verified profile builds more trust.

Photos of your documents are visible only to you and the platform's administrators — other users don't see them.

A verified account means the user's identity has been confirmed through a bank transfer.

To verify your profile, send a 1 RUB transfer to our bank account — the details and QR code are in the "My Info" section. If there's a mismatch between the site data and the payment details, we may contact you to confirm.

Your rating is visible on your posted load — it's based on carrier reviews, so honest communication and paying on time work in your favor. Your profile may be suspended if you receive substantiated complaints.

Access to your profile is restricted if:

- you've received substantiated complaints or negative reviews;
- you've violated the platform's terms of use.

Once you post your load, carriers can view it and make offers. You choose the carrier that best fits your needs and negotiate the details directly.

You pay the carrier directly for the transportation—whether by cash or bank transfer, whichever you agree on. PapaCargo does not charge any fees for the transportation.

These actions are only available in customer mode. If you don't see the button, you're probably logged in as a provider. Switch modes in your profile.

The same city can appear under different spellings or languages (for example, "Grodno" and "Hrodna") — on the map, it's the same point. Pick whichever spelling you like; the city will still show up in load and route searches either way.

Places in our database are listed in the local language, Russian, and English. If your city is missing or listed incorrectly, contact us (support@papacargo.com or Telegram) with the city name, region, country, and coordinates.

To find coordinates: in Google Maps, right-click the location, then left-click the coordinates to copy them; in Yandex Maps, coordinates are shown in the info card.

Carriers with an active subscription can view your contact information immediately.

Carriers without a subscription must first make an offer on your load. Once they've done that, you can exchange contact information for free in the chat.

If you'd like all carriers to see your contact information right away - and to see carriers' contact information as soon as they make an offer - purchase a subscription in Info → Plans.

Sharing links to third-party websites in the chat is not allowed. Doing so may result in restrictions on your account.

Click the carrier's name in the offer window — it'll show info about them and their vehicle, plus reviews from other shippers.

The same info is shown for every posted route in the "Routes" section.

Once you accept a carrier's offer, your load is immediately removed from public search, so no new carriers can see or submit offers for it.

In your account, the load is moved to the My Loads → In Progress section. A Leave a Review button will also appear. You can leave a review only for the carrier whose offer you accepted.

If you've already gained access to other carriers' contact information, you'll still be able to view it. However, you won't be able to accept their offers or leave them a review.

If you need to find a different carrier after accepting an offer, simply copy your load. It will be posted as a new load and become available to other carriers again.

You can't delete individual messages or chats. All chats tied to a load are deleted together when you delete the load posting itself.

The 'Leave a Review' button will appear only after you accept a carrier's offer.

You can leave only one review per request — for the carrier whose offer you accepted.

Reviews help other customers choose a carrier.

You choose the carrier and negotiate the terms directly with them, with no intermediaries and no commission, so you remain in control throughout the process. Be sure to check whether the carrier's account is verified.

To help ensure a smooth transportation process:

• agree on the load details, terms, payment, and delivery schedule in advance;
• sign a transportation agreement with the carrier;
• before pickup, take photos of the driver's license (or passport), the vehicle registration, and your load after it has been loaded;
• make payment in installments - part at pickup and the balance upon delivery. We strongly recommend not making any advance payment before pickup.

If you're working with an individual carrier, you can download a transportation agreement template from the Info section.

Payment and transportation are handled directly between you and the carrier. PapaCargo is not a transportation company, is not a party to the agreement, and does not charge any commission for the transportation.

If you encounter a carrier acting in bad faith, contact us. We'll guide you through the next steps and, if the violation is confirmed, restrict the carrier's access to the platform.

In the filter, enter your pickup and drop-off points and set a search radius — the platform will show routes not just for those exact cities, but for nearby ones within your chosen distance too.

Cities highlighted in purple on a route are either your exact cities, or the closest match from the carrier's route if your exact city isn't listed. That way you can immediately see which point on the route is closest to your pickup and drop-off.

A subscription lets you make your contact information immediately available to carriers or view the contact information of carriers who make an offer, without waiting to exchange messages in the chat.

You can purchase a new subscription before your current one expires — the remaining time will be added to the new subscription period. You can check your subscription status in My Subscriptions.

If you don't have a subscription but exchange contact information with a carrier for free through the chat, a Tip PapaCargo button will appear. This is an optional payment to support PapaCargo for helping you connect with the carrier.

PapaCargo does not charge any commission or fees for transportation. You pay the carrier directly.

Yes. You can switch between provider and customer mode in the same profile.

As a provider/carrier, you can make offers, post routes, or list equipment for rent.

As a customer/shipper, you can post a load.

You can transport loads without verifying your account, but a verified profile builds more trust — customers can see your verification status and are more likely to choose your offer.

Photos of your documents are visible only to you and the platform's administrators — other users don't see them.

A verified account means the user's identity has been confirmed through a bank transfer.

To verify your profile, send a 1 RUB transfer to our bank account — the details and QR code are in the My Info section. If there's a mismatch between the site data and the payment details, we may contact you to confirm.

My Vehicles is your vehicle fleet. The vehicles you add here can be used when you make an offer or post a route, so you don't have to enter the same vehicle information every time.

My Routes contains the routes you've posted, whether recurring or for a specific date. Customers can find them in the Routes section.

My Listings contains your listings in the Equipment Services section. Carriers can use them to offer transportation services within a city or without a fixed route, while equipment owners can list their equipment for rent.

Your rating is displayed on your profile and is based on customer reviews.

Ask the customer to leave a review after they accept your offer. The more genuine reviews you have from completed routes, the more likely customers are to choose you.

Access to your profile is restricted if:

- you've received substantiated complaints or negative reviews;
- you've violated the platform's terms of use;
- you've submitted prices that are significantly higher than the reasonable transportation cost for the load dimensions and weight specified in the listing.

Set the filters you need. Your filter settings are saved until you change them.

Enable load on your route and increase the search radius to see all loads along your route, not just those at your starting and destination points. Loads on your route are easiest to browse on the Map.

On the map, markers indicate the pickup location.

If you find a suitable load, make an offer or contact the shipper directly if their contact information is available.

The same city can appear under different spellings or languages (for example, Milano, Lombardia and Milan, Lombardy) — on the map, it's the same point. Pick whichever spelling you like; the city will still show up in load and route searches either way.

Places in our database are listed in the local language, Russian, and English. If your city is missing or listed incorrectly, contact us (support@papacargo.com or Telegram) with the city name, region, country, and coordinates.

To find coordinates: in Google Maps, right-click the location, then left-click the coordinates to copy them; in Yandex Maps, coordinates are shown in the info card.

If you've reached an agreement with the customer, ask them to accept your offer. Once they do, the load is removed from public search, and other carriers can no longer submit offers.

The load is moved to the My Offers → In Progress section, and both you and the shipper will be able to leave reviews for each other.

You can't delete individual messages or chats. All chats are deleted together with your offer when you delete it from your account.

You negotiate the terms of the agreement directly with the customer. Be sure to check whether the customer's account is verified.

To help ensure a smooth transportation process:

- agree on the load details, terms, payment, and delivery schedule in advance;
- sign a transportation agreement with the customer;
- before pickup, take photos of the load and the shipper's identification documents.

If you're an individual carrier, you can download a transportation agreement template from the Info section.

Payment and transportation are handled directly between you and the customer. PapaCargo is not a transportation company, is not a party to the agreement, and does not charge any commission for the transportation.

If you encounter a customer acting in bad faith, contact us. We'll guide you through the next steps and, if the violation is confirmed, restrict the customer's access to the platform.

You can leave and receive a review only after the customer accepts your offer. Once they do, a Leave a Review button will appear.

Post your route so customers can find it and contact you immediately using the contact information you've provided. Your contact information is always visible in this section.

You can post either a one-time route for a specific date or a recurring route. Both passenger car drivers and truck drivers can post routes.

Each route can include up to 10 intermediate stops, making it easier for customers in cities along your route to find you.

If your route spans multiple days, it will disappear from search after the date of the second-to-last stop has passed. For example, the route Minsk (May 14) → Brest (May 14) → Warsaw (May 16) will disappear from search on May 15, because the last available pickup segment ended on May 14, and according to the route, no additional loads can be picked up after Brest.

A subscription lets you view all shippers' contact information immediately, without having to make an offer or exchange messages in the chat first. You can purchase a subscription in Info → Plans.

You can purchase a new subscription before your current one expires - the remaining time will be added to the new subscription period.

You can check your subscription status in My Subscriptions.